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Frequently Asked Questions
What are Swarovski® crystals?
What other materials are used to create Cristalene jewelry?
What are shipping costs?
What is the return policy?
What is the lifetime guarantee?
1. What are Swarovski® Crystals?
Swarovski® (pronounced Swore-ov-ski) crystals are widely regarded as
the finest crystals in the world. The crystals are produced by a patented
process, ensuring that each crystal is cut to perfection. Each crystal has an
approximate lead content of 32% to maximize refraction as well. The Swarovski
name has become synonymous with high quality and high style. All Cristalene
jewelry is made with genuine Swarovski crystals.
2. What other materials are used to create Cristalene jewelry?
All Cristalene jewelry is crafted from 925 Sterling Silver. Swarovski rhinestones
are set in a Rhodium-plated setting.
3. What are the shipping costs?
We provide free shipping via UPS Ground, with expedited shipping available upon request.
Please see our ordering information for details.
4. What is the return policy?
We accept returns within 30 days of purchase. Please see our ordering information for details.
5. What is the lifetime guarantee?
If any Cristalene jewelry piece fails due to defects in craftsmanship, we will repair or replace it
at no charge. Please see our ordering information for details.
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